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Entrance to Marlow bridge from the north side.

Reported via mobile in the Bollard light not working category anonymously at 16:18, Thursday 3 March 2022

Received by Buckinghamshire Council moments later

No lighting on the pavement at the lhs entrance to the bridge from the town side. Pavement narrows to single file but this can’t be seen. Pls see my letter to Clerk below: I was visiting Marlow last Friday 25th March when I suffered an unfortunate (but what I believe was an avoidable) fall in the early evening. I was coming from the town side of the river bridge towards the The Compleat Angler for dinner and was walking across the bridge alongside my husband when I suddenly found myself lying on my back on the pavement, with my husband on top of me. The pavement had narrowed so that there was only room for one person to walk in single file, but I had not realised this as there was no light on that side of the bridge due to ongoing repairs. I landed on a metal strip on the edge of the narrowing kerb, ripping my tights, dirtying my coat and skirt and hurting my shin, thigh and back quite badly. I was very shaken up and the following day I was in a lot of pain and there was severe bruising on various parts of my body (see attached photo of the bruise on my thigh). I strongly believe that the Council should ensure that the bridge has lighting which is fit for purpose (which it wasn’t) and feel that I should receive some recompense for the pain I have suffered and the damage caused to my clothing. The fall obviously spoilt my entire evening. Once I had picked myself up and was continuing across the bridge, I spoke to a lady behind me who also said that she had nearly fallen over at the entrance to the bridge, where the pavement narrowed and I had fallen. The complete lack of lighting is clearly a health and safety issue. I do not want to take this to court, but would like you to: 1. Rectify the problem (so nobody else suffers the same fate) and inform me of the action you have taken. 2. Consider sending me an ex gratia payment of £200 to recompense me for the pain I suffered and the damage caused to my clothing. Thank you.

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Updates

  • Thank you for your report to Buckinghamshire Council, which has been passed to the Streetlighting Team to investigate the enquiry/issue.

    The team will carry out an inspection and order a repair if required, this can take up to 20 working days

    IMPORTANT: If you consider this to be dangerous or an emergency, please call us on 0300 131 6000
    Otherwise, by submitting the report online we will deal with it in line with our agreed timescales.

    Regards
    Buckinghamshire Council

    Posted by Buckinghamshire Council at 16:18, Thursday 3 March 2022

  • Thank you for your report. We are currently building a package of works where your report will be addressed when we are next in the area.

    Thank you for taking the time to bring this matter to our attention.

    Feedback helps us improve our services, so please tell us your views using this simple Form..

    Regards
    Transport for Buckinghamshire

    State changed to: Closed

    Posted by Buckinghamshire Council at 07:30, Friday 4 March 2022

  • State changed to: In progress

    Updated by Buckinghamshire Council at 07:31, Friday 4 March 2022

  • This is an update to the report you made.

    We are very pleased to tell you that the issue reported has now been resolved.

    The reports you make to us are invaluable, they help us achieve our pledge to always put safety first by prioritising the most critical repairs, being available to react 24/7 and regularly inspecting the highway.

    Feedback helps us improve our services, so please tell us your views using this simple Form..

    Regards
    Transport for Buckinghamshire

    State changed to: Fixed

    Posted by Buckinghamshire Council at 12:28, Wednesday 25 May 2022

This report is now closed to updates. You can make a new report in the same location.